useful in emergencies with large numbers of forcibly
displaced and stateless people and many responders.
The referral pathways, process flows, and the awarenessraising materials contained in the Tool can be adapted
to any operational setting and could be disseminated
through digital and non-digital channels.
Like the CBCRM, other UNHCR and partners have
established PSEA networks, and developed SOP and
Tool 4.4.8 –
resources that can inspire interagency community-based
PSEA mechanisms. These include:
• Iraq Standard Operating Procedures for Recording
and Processing Sexual Exploitation and Abuse
Complaints by the Inter-Agency PSEA Network
• Lebanon Standard Operating Procedures –
Protection from Sexual Exploitation and abuse:
Inter Agency reporting, referrals, and feedback on
allegations of SEA
MENA Digital FCRM Mechanism Map
Category: Map
Organization: UNHCR
Country/ies: MENA Regional Bureau
Links: MENA Digital FRCM Map Form (editable)38
Additional Links: MENA Digital FCRM Map Form and MENA Digital FCRM online editable Map
Profile: The Tool is a digital map of FRCM in the MENA
region and enables referrals to related mechanisms,
providing the location and contact information for each.
The Tool comes with an online Form for data collection to
facilitate regular updates of the map.
Why to Use the Tool: The Map visualizes the locations
of FCRM throughout the MENA region, and shows
the management platforms and channels used. It can
facilitate referrals and support the identification of gaps.
Any organization, institution or agency managing a digital
FCRM in the MENA region and Türkiye can participate by
filling in the MENA Digital FCRM Map Form.
How to Use the Tool: After completing the online Form,
information is uploaded and validated by RB MENA and
the participating organization, and transferred to the
MENA Digital FCRM online editable map. Users can
navigate the Map by clicking and dragging different parts
of the screen, or alternatively, by using the zoom feature.
The online Form and Map can also be adapted at local or
national levels.
Digital Service Maps in MENA and Türkiye
MENA Community Protection Network
The MENA Community Protection Network comprises 82 organizations that support forcibly displaced and stateless
people in the MENA region, including community, grassroots and refugee-led organizations, UN agencies, NGOs,
and national institutions. The Network is key to identify information needs and preferences of communities and
related trends and dynamics across the region. The Network facilitates disclosure, identification, and referrals of
people with international protection needs. It also aims to enhance access to protection and multisectoral support for
people with specific needs, and those living in hard-to-reach and remote areas.
The Network seeks to enhance outreach in a manner that underscores UNHCR’s Age, Gender, Diversity Policy,
rights and community-based approaches and promotes inclusion and equal access to specialized protection and
assistance. The Network Map, currently hosted by UNHCR, allows for quick identification of available services by
population group (including age, gender, diversity, displacement status) to promote referrals among partners.
Services Advisor Türkiye
The Services Advisor is a web platform in multiple languages for protection organizations and forcibly displaced
and stateless people to find information about service providers, contact details, opening hours, population groups,
feedback mechanisms in Türkiye.
Lebanon PSEA CFM Map
Like the Digital Feedback, Response, and Complaint Mechanism (FCRM) Map, the Lebanon PSEA CFM Map offers
a compilation of complaints and feedback mechanisms for sexual exploitation and abuse (SEA) in the country.
38
The online Form is available in editable Excel and WORD formats.
MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE
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