Tool 4.4.6 - Standard Operating Procedures Template for Addressing Fraud Committed by Forcibly Displaced and Stateless Persons Category: SOP Organization: UNHCR MENA Regional Bureau Link: SOP Template for Addressing Fraud Profile: The Tool is a template to develop an SOP for addressing fraud committed by forcibly displaced and stateless people, as per the UNHCR’s Policy on Addressing Fraud Committed by Persons of Concern 2017. This Template provides guidance for fraud-related complaints mechanisms, risk review, and communication with alleged perpetrators. It does not apply to fraud allegations against staff, affiliated workforce, or other entities (partners, contractors, etc.). Such allegations must be reported immediately to the Inspector General’s Office (IGO)35 or the relevant investigative body. Why to Use the Tool: Fraud, in the form of scams, exploitation schemes and misinformation may be committed by forcibly displaced and stateless people. Addressing fraud requires targeted procedures to prevent and response to these types of risks. Examples of conducts to be reported include: • Suspected misappropriation of another person’s identity • Suspected fraudulent or fraudulently used UNHCRissued (or joint UNHCR and government-issued) identity documents • Suspected exploitation scheme How to Use the Tool: The Template can be used to outline the fraud allegation resolution process and guide staff on how to handle fraud allegations in a particular operation or in the provision of a specific service.36 All other functional SOPs should include measures to prevent, mitigate and respond to fraud allegations. The reporting mechanism should be integrated into the operation’s FCRM. Tool 4.4.7 – Jordan Inter-Agency Protection from Sexual Exploitation and Abuse Community-Based Complaint Referral Mechanism 37 Category: Complaint Referral Mechanism Organization: UNHCR Country: Jordan Link: Jordan Inter-Agency PSEA Community-Based Complaint Referral Mechanism Profile: The Inter-Agency Community-Based Complaint Referral Mechanism (‘CBCRM’) in Jordan is a tool that allows for safe identification and referrals of SEA allegations across signatory partners. The Tool was developed in 2015 under the umbrella of the InterAgency Network on Protection from Sexual Exploitation and Abuse (PSEA Network) and the PSEA Task Force. In 2020, the PSEA Network revised the CBCRM to further strengthen survivor-centered approach and to incorporate new global guidance on PSEA. development actors. It was developed through extensive consultation with communities and partners. Why to Use the Tool: The CBCRM can help UNHCR and partners to establish a comprehensive and integrated community-based complaint mechanism for referrals between the PSEA Network member agencies. It contains a repository of key principles, policies, and standards applied at interagency level to be considered by humanitarian and • Referral pathways • Awareness-raising materials The CBCRM is a tested tool to provide safe and confidential access to survivors through trust-building across partners. Useful annexes include: • Example Complaint Referral Form • PSEA Focal Point Roles and Responsibilities • Community-Based Complaint Referral Pathway and PSEA Network Terms of Reference How to Use the Tool: The CBCRM can inspire the establishment of an interagency SEA community-based complaint mechanism in a given context. It is particularly 35 For more information, please visit “UNHCR’s Inspector General Office” 36 For more information on fraud prevention, detection and response, see the Risk management tool: Implementing with partners. Additionally, the Minimum required Measures to Prevent, and Detect Fraud and Corruption are included in the Guidance for Partnering with UNHCR, pp.33-35. 37 PSEA refers to “Protection from Sexual Exploitation and Abuse”. Additional information can be found in the UNHCR Emergency Manual: Protection from Sexual Exploitation and Abuse. MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE 33