Tunisia. Refugee with chronic disease supported to access public healthcare services. © UNHCR/Hallouli Mohamed Ameur 3. Communication and Transparency in MENA 3.0 Overview UNHCR and other actors working with forcibly displaced and stateless persons have an obligation to provide information on their rights and services available to them in a timely and accessible manner and to tailor their programmes in accordance with the identified needs and preferences of diverse communities. UNHCR and partners can truly be accountable to forcibly displaced, stateless persons, and host communities. Information and communication are therefore critical parts of humanitarian aid, without which people may not be able to make the best decisions for themselves and their communities, or access most needed services. Transparency requires that forcibly displaced and stateless persons with different ages, genders, and backgrounds are engaged in decision-making processes through effective and tailored communication and feedback mechanisms. Communication should be twoway to ensure a genuine dialogue with all communities to capture their views, opinions, and recommendations. It is only by communicating in a transparent way that “Women, men, boys and girls of diverse backgrounds in all operations have access to timely, accurate, and relevant information on (i) their rights and entitlements, and (ii) the programmes of UNHCR and its partners.” TRANSPARENCY – UNHCR’s AGD Policy (2018) Core Action: “At a minimum, all country-level protection and solutions strategies will detail the operation’s approach to communicating with women, men, girls, and boys of diverse backgrounds, through means that are appropriate and accessible to all groups in a community.” MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE 11