115 161 Raise awareness on the importance of documentation to address lack of prioritisation and procrastination of registration by the general public. Adopt standardised operating procedures for processing documents to address inconsistencies in the information provided at the different DRG offices, to avoid people having to go back and forth to these offices. Raise awareness on importance of registration and requirements for accessing national documentation through publicity campaigns, development and dissemination of IEC materials in partnership stakeholders such as UN Agencies and CSOs to conduct publicity awareness campaigns. ISSUE/CHALLENGE RECOMMENDATION Ministry of Health and Childcare Lack of prioritisation of registration by the general public Inconsistencies in the information provided at the different DRG offices, which results in people having to go back and forth to the DRG Limited knowledge by the general public on the registration requirements to access national documentation they are operating from in order to provide requisite services. INDICATOR Number of outreach meetings, seminars, meetings and other awareness raising initiatives conducted through various media Number of SOPs in place Increase in the number of documented people Number of outreach meetings, seminars, meetings and other awareness raising initiatives conducted through various media 115 (Short term = 6months – 1 year, Medium – 1 - 2years, Long term = 3 – 5 yrs.) ITEM 6. 5. 4. serving in order to effectively provide services RESPONSIBLE INSTITUTION DRG DRG DRG TIME FRAME 161 Medium Term Medium Term Medium Term ZIMBABWE HUMAN RIGHTS COMMISSION For Human Dignity N AT I O N A L I N Q U I R Y R E P O R T