104 . MOPAN 2017-18 ASSESSMENTS . UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST MI 8.7 Analysis Source document The DIOS workplan states that evaluation reports are to be disseminated internally to all stakeholders; in the case of decentralised evaluations to all departments in headquarters and field offices that are concerned with the subject of the evaluation and for centralised evaluations that are concerned with strategic objectives of the MTS, these are to be circulated to all fields and departments in UNRWA. This, however, does not appear to be consistently applied in practice and there does not appear to be a mechanism or the dissemination of evaluation reports from HQ to fields or across fields. Externally, as of 2017, all strategic evaluation reports, and a number of decentralised ones, have been 24, 70, 79 uploaded on the evaluation page of UNRWA’s website. There is no evidence though as to how reports are actively shared with other stakeholders and partners. The DIOS recommendation tracking system tracks the implementation of recommendations and is updated every six months, although this does not explicitly track lessons learned. The results of this are available in the Annual report of DIOS that is shared with the Advisory Commission, as well as the Agency Annual Results Review process and the Agency Operational Review. MI 8.7 Evidence confidence High confidence RESULTS Achievement of relevant, inclusive and sustainable contributions to humanitarian and development results in an efficient way KPI 9: Achievement of development and humanitarian objectives and results e.g. at the institutional/corporate wide level, at the regional/corporate wide level and at the regional/country level, with results contributing to normative and cross-cutting goals KPI score Satisfactory 2.1 The sample reviewed for assessment of results comprises nine independent evaluations, and management reporting from 2016-2018. The reviewed evaluations are: • Evaluation of the Office of the United Nations Relief and Works Agency for Palestine Refugees in the Near East, 2017 • Evaluation of the Resource Mobilization Strategy 2012-2015, 2015 • Evaluation of the e-Health Project, 2016 • Evaluation of UNRWA’s Transition to the E-Card Modality in Jordan, Lebanon and west Bank Fields, 2018 • Evaluation of UNRWA ‘Engaging Youth’ Project in Syria, 2018 • Decentralized Evaluation of UNRWA Gender Initiative, 2017 • Final evaluation of project PQ12B21, Improvement of Living Conditions of Vulnerable Palestine refugees in Jerash Camp, 2017 • Evaluation of Replacing Rented Schools at Jabal Al Taj, 2018 • Evaluations of Security Risk Management Programme, 2017 Evaluations highlight the challenging humanitarian conditions affecting UNRWA’s operations. Recurrent conflicts, political divisions, a growing refugee population in Syria, restrictions on movement of goods and people, and significant funding shortfalls have been some of many factors affecting UNRWA’s achievement of humanitarian and development results across its areas of intervention. With this, evaluations refer both to the important role that UNRWA plays in supporting Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza but also the mixed performance in the delivery of its projects. UNRWA’s results in cross-cutting areas are not well embedded. There have been significant gains in gender, as documented in the UNRWA Gender initiative, but there are still significant barriers to effective mainstreaming of gender. Climate change and environmental sustainability has not been a focus of UNRWA’s work and there is a lack of knowledge or experience of implementing ‘greening’ programmes or green initiatives. Good governance, through supporting institutional strengthening has been achieved to varying degrees across UNRWA’s initiatives.