ANNEX 1 . 53
A score of “N/E” means “no evidence” indicates that the assessment team could not find any evidence but was not
confident of whether or not there was evidence to be found. The team assumes that “no evidence” does not necessarily
equal a zero score. Elements rated N/E are excluded from any calculation of the average. A significant number of N/E
scores in a report indicates an assessment limitation (see the Limitations section at the beginning of the report).
A note indicating “N/A” means that an element is considered to be “not applicable”. This usually owes to the
organisation’s specific nature.
b) Aggregation to the KPI level
The same logic is pursued at aggregation to the KPI level to ensure a consistent approach. Taking the average of the
constituent scores per MI, a rating is then calculated per KPI.
The calculation for KPIs is the same as for the MIs above, namely:
3.01-4
Highly satisfactory
2.01-3
Satisfactory
1.01-2
Unsatisfactory
0.00-1
Highly unsatisfactory
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