34 . MOPAN 2017-18 ASSESSMENTS . UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST KPI 7: The focus on results is strong, transparent and explicitly geared towards function. This KPI looks at how UNRWA transparently interprets and delivers an organisation wide focus on results. UNRWA has a strong corporate commitment to results-based management. The Agency explicitly aligns its planning and reporting to ensure the commitments in the MTS are reflected in plans at all levels of the organisation. This alignment is driven by strong leadership for results-based management both at headquarters and at field office levels and that feeds into UNRWA programmes. UNRWA’s results framework takes the form of the Common Monitoring Matrix (CMM), which includes indicators at the outcome and output levels for strategic outcomes. The CMM, which also covers the activity level, is designed to support the measurement and management of results, with data collected and analysed on a quarterly basis at the field level and through formal Agency-wide results reviews. Results entered into the results-based monitoring system are also reviewed by programme departments through a systematic approach that is embedded within the system. Results targets in the CMM were developed at the beginning of the MTS 2016-21 for all indicators in collaboration with all fields of operations to ensure ownership and common understanding. These appear to be evidence-based and with a clear internal logic and flow between inputs, outputs and outcomes. UNRWA’s results-based management is evolving and maturing. The results-based monitoring system is currently used to report on the organisation’s programmes and to capture management and effectiveness KPIs (rather than support functions which are reported through the management and operational effectiveness chapter of the MTS). The system will be integrated with the SAP, or REACH, system to facilitate a more complex processing of data and reporting; combine programmatic information with financial and HR aspects of projects and logical frameworks; and increase the reliability of data among UNRWA’s different programmes and databases. UNRWA has strengthened its thematic monitoring and data. UNRWA’s systems for reporting on health data have been strengthened with the advent of e-health, which is enhancing the organisation’s ability to report on its health indicators and is currently being tailored to ensure its alignment and relevance to local conditions. UNRWA also has a dedicated Education Management Information System, which captures information on individual children as they enter school and progress from one grade to the next. This system also links to other UNRWA data management systems. UNRWA’s monitoring system can be flexible in emergency settings. In such settings, UNRWA is able to adapt and use a “light” version of its results-based monitoring system whereby data are put into the system on a first-instance basis, are verified by the field office and then undergo a further quality check at headquarters before being entered permanently. This practice gives the Agency the opportunity to spot issues and respond at an early stage. Significant efforts have been made to base UNRWA planning and programming on performance data, and accountability for the achievement of results is embedded at multiple levels of the organisation. UNRWA conducts annual and biannual Agency-wide reviews of expenditure and results using data from the results-based monitoring system. The Deputy Commissioner-General chairs the reviews, senior management participate, and each field of operations gets ten minutes to report on issues, what is and is not working and lessons to be shared across field offices. Quarterly reviews are held with field offices and headquarters on the implementation of priority activities, implementation of other initiatives in the fields’ operational plans and achievement of programmatic results. The quarterly data submitted by field offices are verified in the field; data quality is further assured and verified by screening at headquarters for anomalies. Reviews and reporting of data are also undertaken at a programmatic level between departments and headquarters, with department chiefs accountable for programmatic results.