2.3 Physical Facilities for RSD Procedures...................................................................................................................39
2.4 Office Security................................................................................................................................................................40
2.4.1 General Security Procedures................................................................................................................................40
2.4.2 Protection Staff Involvement in Security Guards’ Procedures............................................................... 41
2.4.3 Staff Training on RSD-related Security Issues...............................................................................................41
2.4.4 Security in Physical Facilities Used for RSD...................................................................................................42
2.4.5 Access procedure......................................................................................................................................................43
2.4.6 Unarmed Private security services (guard force).........................................................................................43
2.4.7 Security Guards Assigned by Host Country...................................................................................................44
Annex: List of Additional Resources........................................................................................................................... 45
2.5 Interpretation in UNHCR RSD Procedures..........................................................................................................46
2.5.1 Access to Interpreters.............................................................................................................................................46
2.5.2 Qualifications and Training of UNHCR Interpreters................................................................................... 47
2.5.3 Interpretation by Persons other than UNHCR Interpreters................................................................... 48
2.5.4 Concerns relating to the Participation of an Interpreter.......................................................................... 50
2.5.5 Remote Participation of Interpreters in Interviews....................................................................................51
2.5.6 Impartiality of UNHCR Interpreters.................................................................................................................53
2.5.7 Duty of Confidentiality...........................................................................................................................................54
2.5.8 Access by Interpreters to Individual Files of Applicants...........................................................................54
2.5.9 Supervision and Oversight of Interpreters.....................................................................................................54
Annexes ...................................................................................................................................................................................56
Annex 1: List of Additional Resources .........................................................................................................................56
Annex 2: UNHCR Interpreter Undertaking of Confidentiality and Impartiality........................................57
2.6 Feedback and Complaints...........................................................................................................................................59
2.6.1 General Observations.............................................................................................................................................59
2.6.2 Information regarding RSD Feedback and Complaints Mechanisms................................................... 59
2.6.3 Scope of RSD Feedback and Complaints Procedures................................................................................. 60
2.6.4 RSD Feedback and Complaints Procedures...................................................................................................60
2.6.5 Monitoring and Oversight.....................................................................................................................................62
Annex: List of Additional Resources .......................................................................................................................... 63
2.7 Legal Representation in UNHCR RSD Procedures.............................................................................................64
2.7.1 Legal Representation in UNHCR RSD Procedures......................................................................................64
2.7.2 Right to Legal Representation..............................................................................................................................64
2.7.3 Authorization to Act as Legal Representative...............................................................................................65
2.7.4 Role and Responsibilities of the Legal Representative..............................................................................67
4
Procedural Standards for RSD under UNHCR’s Mandate