Unit 2: General Issues
Where there is a legitimate basis to disclose information to family members without the consent of the
individual concerned, UNHCR Offices are advised to limit such information to the minimum necessary.15
In the absence of consent, information regarding an asylum-seeker or refugee should generally be limited
to confirmation of the fact that the person has registered or is in contact with UNHCR. Where specific
and legitimate purposes to disclose additional information are presented, the request should be referred
to the Protection staff member who is designated under established procedures in the UNHCR Office to
determine the appropriate scope of disclosure.
Where disclosure of information regarding an asylum-seeker or a refugee is not considered in that
person’s best interest, the UNHCR Office may also refer the family member to partners conducting family
tracing or existing means or mechanisms for family tracing/reunification.
2.1.8 Disclosure of Information on Individual Files within UNHCR
The Applicant’s prior consent is not required for sharing personal data and other information on an
Applicant’s file within the UNHCR Office, between UNHCR Offices or with Headquarters as far as
necessary and legitimate. Such sharing would, for instance, be legitimate for the purposes of determining
an Applicant’s refugee status claim, including in cases where an Applicant moves forward to another
country and registers with the UNHCR’s Office in that country, where review of a RSD decision by
Headquarters is required, or where information gathered through other protection interventions is
necessary to inform the scope of the RSD Interview and the interviewing techniques, and to make the
necessary accommodations to facilitate an Applicant’s participation in the RSD process. However, access
to personal data and other information on an Applicant’s file, whether held in physical or electronic form,
should be restricted to authorized UNHCR staff who have a legitimate need to know in order to carry out
their functions.16
2.1.9 Procedures for Responding to Individual Requests for Personal
Data or Other Information on the RSD File
In addition to data sharing arrangements/data transfer agreements (e.g. with implementing partners,
host country authorities, etc.), UNHCR Offices should establish procedures for responding to individual
requests for information from or about asylum-seekers and refugees.
15
For instance, the information may allow reconnection with the family member rather than reunification (e.g.
telephone number, rather than address).
16
For instance, interpreters are not permitted access to individual files of persons of concern. If interpreters have
exceptionally been assigned additional tasks, which require access to individual files, such access must be strictly
limited to what is necessary to carry out authorized responsibilities, and should be closely supervised (see § 2.5.8
– Access by Interpreters to Individual Files of Applicants).
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