Annex: List of Additional Resources Unit 2: General Issues Notice: The list below highlights the UNHCR policy resources and guidelines that are relevant to Feedback and Complaints in UNHCR RSD Procedures. All Protection staff members who are responsible for RSD should have access to and be familiar with these documents. Managers should ensure that documents are disseminated to staff who are responsible for their implementation, and that the directions in these documents are reflected in the RSD procedures and practice in the UNHCR Office concerned. UNHCR, Policy for Addressing Fraud Committed by Persons of Concern, UNHCR/HCP/2017/3, 29 September 2017, https://bit.ly/2S6vnbD UNCHR, Operational Guidelines on Addressing fraud Committed by Persons of Concern, UNHCR/OG/2017/1, 1 October 2017, https://bit.ly/2KoeSoA UNHCR, Strategic Framework for the Prevention of Fraud and Corruption, July 2013, available at: http://www.refworld.org/docid/5433a4e54.html UNHCR, Policy on Age, Gender and Diversity, UNHCR/HCP/2018/1, 8 March 2018 https://bit.ly/2v9hwrh UNHCR, Administrative Instruction on Protection against Retaliation, UNHCR/AI/2018/10, 1 September 2018, https://bit.ly/2FwbJnY 63