facilities cannot be arranged, the relevant guidelines and undertakings for Interpreters require that the Interpreter work from a space where he/she is free from interruption, noise and the presence of any other individual. Secure audio and/or video communications need to be arranged. The Applicant must be informed of the conditions under which the remote Interpreter is working and receive an explanation of the confidentiality of the arrangement, including, where used, those related to the use and storage of electronic records of the Interview, as well as the role, obligations and undertakings of the Interpreter in the performance of his/her responsibilities. The Applicant should be given the opportunity, at the start of the Interview, to ask any questions or express any concerns regarding the remote interpretation arrangement. If an Applicant raises serious concerns about the use of a remote interpretation arrangement, which are likely to result in problems with disclosure during the Interview, and cannot be resolved by the Eligibility Officer, an assessment will need to be made in consultation with the RSD Supervisor regarding the concerns raised, their impact on the process, and the appropriateness of proceeding with a remote interpretation arrangement. For remote interpretation arrangements, whether through audio or video transmission, the Applicant’s consent should ideally be sought. Given the importance of establishing a relationship of trust and ensuring that the Applicant is comfortable with the Interview setting to encourage full and truthful disclosure, if the Applicant raises objections to video-conferencing, audio participation by the Interpreter, without video transmission, will generally be preferable. The Eligibility Officer needs, as with an Interpreter physically present, to ensure that the Interpreter and Applicant understand each other’s language and dialect and, additionally, that the quality of the audio and/or video transmission is adequate throughout the Interview for the Applicant as well as the Interpreter. The Eligibility Officer should ask both to signal any problems with the sound and/or video quality or transmission that may arise during the interview, and seek immediately to address them. Should technical problems persist which are compromising the quality and accuracy of the communication between the Interpreter and the Applicant, the Interview should generally be adjourned until appropriate interpretation can be achieved. Given the specific challenges posed by remote interpreter arrangements, they will generally not be appropriate in Interviews with Applicants in detention or Applicants who have specific needs or vulnerabilities, in particular child Applicants, persons with hearing impairment and certain other mental or physical disabilities, and persons who are suffering the effects of trauma or torture (See § 4.3.2 – Remote Participation of the Applicant in the RSD Interview). 52 Procedural Standards for RSD under UNHCR’s Mandate