TRAINING INDUCTION TRAINING FOR UNHCR INTERPRETERS „ UNHCR’s refugee protection mandate and operations „ Registration and RSD procedures and relevant Standard Operating Procedures in the relevant UNHCR Office „ Essential refugee terminology that is likely to be used in Interviews „ Objectives of the Interview and responsibilities as an Interpreter, including the type of interpretation that will be required for Interviews, as well as the importance of fully and accurately interpreting what is said by the Applicant and the Eligibility Officer „ Impartial and neutral role of the UNHCR Interpreter, including not answering on behalf of the Applicant or the Eligibility Officer „ Obligation of confidentiality in all UNHCR procedures „ Gender, age, diversity and cultural sensitivity in carrying out interpretation responsibilities „ Possible indicators of trauma that could arise during an Interview and how to carry out interpretation responsibilities in such circumstances „ Security procedures and risks, such as familiarity with the physical environment, as well as other relevant issues in light of the particular operational context of the UNHCR Office In addition to the induction training, UNHCR Offices must, to the extent possible, provide opportunities for Interpreters to improve their knowledge and skills, including by encouraging participation in regular training on relevant aspects of UNHCR’s work. UNHCR Offices may explore with local institutions or organisations, in particular universities, the possibility of collaborating on training for UNHCR Interpreters, as well as the development of linguistic reference materials and glossaries. 2.5.3 Interpretation by Persons other than UNHCR Interpreters Where UNHCR Interpreters are not available due to gaps in resources or do not have the required language skills and/or appropriate profiles, and where other means of interpretation, such as remote interpretation arrangements (see § 2.5.5 – Remote Participation of Interpreters in Interviews), are not feasible or would result in long processing delays for the Applicant, interpretation may exceptionally be conducted by persons other than UNHCR Interpreters. These may include the Applicant’s own interpreter, asylumseekers or refugees who are not UNHCR Interpreters, other UNHCR protection staff (including Eligibility Officers), as well as interpreters provided through ad hoc arrangements with implementing partners, non-governmental organizations, linguistic institutes, or other such means. 48 Procedural Standards for RSD under UNHCR’s Mandate