Incomplete Citizenship of the Plantation Community: Access to Governance Institutions and Public Service Delivery References Bass, Daniel. 2012. Everyday Ethnicity in Sri Lanka: Up-country Tamil Identity Politics. London: Routledge. Hettige, S. T. 2003. “Local Government in the Central Province: Ambagamuwa Pradeshiya Sabha”. In Local Government and Conflict Management in Sri Lanka, S. T. Hettige, et al., eds. Colombo: Development Studies Institute of the University of Colombo. Hitinayake, G. 2009. “Root Causes for Poor Delivery of Government Services to the Estate Community and Present Status of their Social Security”. Law & Society Trust Review. 19 (258): 1-17. Houtzager, P. P. and A. K. Acharya. 2010. Associations, active citizenship and the quality of democracy in Brazil and Mexico. London: Springer. Kader, B. A. 2017. Upcountry Tamils: an endangered community in Sri Lanka. London: Solidarity for Malayagam. Kymlika, W. 1995. Multicultural citizenship: a liberal theory of minority rights. Oxford: Oxford University Press. La Porta, R, et. al. 1999. “The Quality of Government”. Journal of Law, Economics, & Organization. 15 (1): 222-279. Ministry of Hill Country New Villages and Community Development. 2016. National Plan of Action for the Social Development of the Plantation Community. Colombo: Sri Lanka. Narayanan, D. et al. 2002. Voices of the poor: Can anyone hear us? New York: Oxford University Press and the World Bank.