In exceptional cases when there is no photograph of the applicant and when the identification of the person as stated above proves unsuccessful, the in order to identify the applicant, the relatives and/or neighbours mentioned in the applicant’s written explanation are questioned. After their questioning, the Act of Identification of the applicant is completed using the template approved by the Ministry of the Interior. The duration of the period of identification of a person may not exceed two months. 44. As a result of the procedure of identification of a person, certifying the fact of issuing of the birth certificate as well as certifying that a person holds Ukrainian citizenship, an officer of the SMS prepares the conclusion of the procedure, which is approved by the head of the territorial body of the SMS. If, after applying the above-mentioned procedure, the person has still not been identified, the decision is delivered to reject issuance of the passport and the applicant is informed of that decision. Reasons to reject the application for issuance of a passport 100. A territorial body/division of the SMS may reject issuance of a passport if: 1) a person is not a citizen of Ukraine; 2) a person has a passport of 1994 standard valid as of the date of submission of the application documents; 3) information provided by the applicant was not corroborated by information in the Register; 4) a legal representative has not presented proof of authorization to act on behalf of the person applying; 5) a person has provided incomplete information and some documents are missing; 6) a person was not identified by the procedure of identification of a person. 101. The reasons for rejection are specified in a letter to the applicant. 57