UKRAINE 2019 UNHCR PARTICIPATRY ASSESSMENT not eligible for social housing programs and cannot access formal employment due to their lack of passports. Feedback mechanisms Many interlocutors were not previously aware of UNHCR and its contacts. UNHCR provided them with information on available services and how to give feedback on those in order to improve their quality, as well as on how to register individual complaints which require follow up actions. Recommendations To the Government of Ukraine  Make justice more accessible by giving undocumented persons access to state’s free legal aid.  Consider a reduction or exemption of administrative fees for civil documentation for vulnerable individuals.  Create a pathway to regularization for undocumented stateless persons in Ukraine by adopting the draft law number 9123, which would introduce a statelessness determination procedure. To UNHCR, international organizations and NGOs  Advocate for the involvement of development actors in supporting social and economic integration activities targeting the Roma population, including measures to ensure that Roma have access to civil documentation and passports. Activities could prioritize housing, utilities, employment, education, health care and social support. IDPs and persons at risk of displacement along the contact line (Government controlled area) Security Participants in every focus group discussion held along the contact line highlighted lack of personal security due to shelling, improper bomb shelters, diffusion of responsibility concerning access to and maintenance of protective facilities, including basement in multi-story buildings. The focus group discussion in Svitlodarsk was held on a morning when shelling occurred. “We never know when the shelling will start. Sometimes it could be quiet for several nights and then it would start again in the morning or during the day hours. This suddenness and unexpectedness is the worst part.” Conflict-affected woman in Svitlodarsk It was highlighted that people who live along the contact line have grown accustomed to daily shelling. As a result, they tend to neglect safety rules. Children still play outside when there is shelling in the background, and people have stopped taking shelter in their basements of their houses. Mine contamination is also a major concern expressed by the participants during the discussions. Returning to a house that has been abandoned for some time close to the line of contact constitutes a danger for displaced persons who wish to return to their home. The presence of mines and unexploded ordnances in the fields also exposes to a high risk of casualties persons who have relied on gardening or breeding cattle for survival in areas where employment prospects are dire. Some participants reported cases of aggressive behaviour from persons in uniform who blame the civilians for the conflict. In Sviatohirsk, participants complained they did not feel safe due to the close proximity of military bases, movement of military equipment, flying helicopters and military drills conducted nearby. Participants in Pervomaiske (mainly displaced from the settlement of Pisky) complained about the recent unwarranted searches of houses as a result of the explosion in a nearby military depot. They said that they were asked intimidating questions, which created psychological pressure. According to the participants, these people were in uniforms without any insignia, and they were wearing masks. 11