Participation, Accessibility, and Inclusion in MENA Communication Websites: As of May 2023, 89 percent of the 15.2 million page views across the Help.unhcr.org websites in the MENA region were accessed through mobile devices. UNHCR operations utilize audiovisual aids (such as videos, infographics or read-out-aloud functionalities) on their websites to increase outreach and include people of low literacy levels or those with visual difficulties. Good practices from MENA Country Help websites: help.unhcr.org/Algeria: Since its launch in December 2019, as of May 2023 a cumulative 100,804 visits and over 199,000 page views have been registered on UNHCR Algeria’s help website. The website is available in English, French and Arabic and contains updated information on how to access registration, refugee status determination, complaint procedures etc. During this time, 84 percent of users accessed the webpage through mobile phones, 15 percent through computers, and 1 percent through tablets. Read out Loud functionality, UNHCR Algeria Help website, UNHCR Algeria 2023. help.unhcr.org/Jordan: Since its launch in April 2020, as of May 2023 the site has received over 1.1 million visitors, viewing pages over 2.4 million times. Of those who accessed the website, 92 percent used mobile phones, 7 percent used computers, and 1 percent tablets. The website features information, videos and links on how to access protection and assistance services, including registration, refugee status determination and resettlement. UNHCR Jordan Help website, Remote Services. help.unhcr.org/Libya: UNHCR Libya launched its website in early 2023, incorporating a series of easily accessible and shareable videos in six languages. The videos are designed specifically for the operation and include audio and visual explanations on how to access feedback and complaints mechanisms, registration and refugee status determination, etc. Video on Reporting Misconduct, UNHCR Libya Help website, UNHCR Libya 2022. MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE 17