Contents 1 Introduction 1 2 People's Experience with Aadhaar 5 2.1 Aadhaar in context 7 2.2 Getting Aadhaar: enrolment and updates 9 2.3 Using Aadhaar 16 2.4 Perceptions, satisfaction, and trust 21 2.5 The Aadhaar experience for different population groups 25 3 Focus Themes 27 3.1 Awareness 29 3.2 Children’s access to education and welfare 32 3.3 Variation of user experience across states 34 4 Conclusion & Further Research 35 5 Annex 39 Methodology note 41 Glossary of Terms 43 Abbreviations and acronyms 43 Bibliography 44