the hospital. It was a life threatening situation that we had to relax this directive or requirement of ID. We worked on the child. Since then we are flexible. Similar scenes were reported by MPs in Parliament last March, with one stating that: As we speak, the Government has given directives to all the health centres and hospitals never to allow those without national identity cards to access medical services. Over the weekend, the community in Amuru was very angry; children were being denied medical services at the health centres. At Omei Health Centre II, the community wanted to beat the medical personnel because they were telling the parents not to bring their children again if they do not have national identity cards.”133 One frustrated nurse admitted that Ndaga Muntu could potentially have benefits for patients in terms of access, but that “for now, the national ID is complicating the whole health service delivery.” 4. “We don’t know how the information will be used”: How can individuals complain? Many people feared reprisals if they were to make a complaint. All of this, of course, takes place in a context where everyone knows that Ndaga Muntu is a national security matter, which adds to the sense that it is better to comply than to resist. One older person Figure 24. The complaint book for the Senior Citizens' Grant. 58 Chased Away and Left to Die in Namayingo told us, “When [officials] come they are tough and don’t want to hear complaints. I am afraid because they are tough, I may even miss out on my payments because I complained.” Others felt that “there is a lot of bureaucracy and corruption in handling complaints” and there was fear that complaints will be wasted. Nevertheless, the government still enjoys some trust and goodwill with people, according to our research, and most people do not feel like they should challenge the officials: “We trust them. Us we are like children; wherever they send me, I go.” Many of the people we spoke with did identify some benefits of the national ID, particularly those who had already received theirs. We were told it helps them prove, “who they are,” and, “where they come from.” It was particularly seen to be helpful when travelling to pass through borders or military checkpoints or to help identify oneself in case of an accident.