the payment service provider who will be issuing the actual cash. There have been three different payment providers responsible for distributing the SCG. In the first phase, payments were provided by mobile telecom company, MTN, using its mobile money service.107 In 2015, a new payment provider contract was awarded to PostBank.108 Postbank is a public bank under the authority of the government of Uganda and uses vans as mobile payment points for SAGE beneficiaries. In 2020, a third Figure 16 Elderly gather at the PostBank distribution van in Namayingo. party, Centenary Bank, won the bid to provide the SCG payments after the end of PostBank’s contract in March 2021. Centenary Bank is a commercial bank and will plan to use their existing network of bank agents and branches to distribute payments.109 During our research, we witnessed the transition to Centenary Bank happening at various payment points. In addition to the usual payment day set up of SCG staff enrolling and verifying older persons, as well as a separate payment table, there was now also an additional table staffed by Centenary Bank personnel. In Bugiri, one of the officials emphasized to everyone the importance of this table, saying, “if you get money and leave, you are done for…because at the other table (Centenary Bank), they are still registering you.” Those who were already registered in the programme had previously received yellow slips that had their national ID number written on them which they used to claim their payments from PostBank. Unaware of the new payment service provider, we witnessed beneficiaries leaving with their cash transfer but failing to register with Centenary Bank, which meant they would not be able to access their money. In our focus groups, many reported that they were confused by yet another change of payment provider. One older woman told us: “We don’t know why we were opening bank accounts and pictures were taken. Figure 17. A beneficiary being registered with Centenary Bank. 46 Chased Away and Left to Die We just know Centenary Bank had come.” Since Centenary Bank needed to set up new bank accounts for each older person receiving cash transfers, the transition day required all beneficiaries to also present their national ID card, provide personal information to a Centenary Bank official, have their biographic details captured on a tablet, and have their photo captured. Fingerprints are recorded directly onto the

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