INPUTS AND INFLUENCES COUNTRIES FROM WHICH ORGANIZATIONS CONTRIBUTED TO THIS GUIDE NETHERLANDS POLAND RUSSIA GEORGIA UNITED KINGDOM SERBIA TAJIKISTAN ALBANIA UNITED STATES NEPAL ITALY DOMINICAN REPUBLIC REPUBLIC OF NORTH MACEDONIA COTE D’IVOIRE BANGLADESH EGYPT SUDAN THAILAND MALAYSIA KENYA INDONESIA CHILE ARGENTINA SOUTH AFRICA C AS E ST U DY The Bangladeshi NGO Council of Minorities learned that their paralegals were doing too much for people: the project needed to focus less on doing the work for community members and more on empowering members of the Bihari community to assist themselves. Now the organization focuses on helping community members gain the skills required to navigate administrative procedures themselves. Paralegals ensure that clients understand the 2008 High Court judgment confirming their citizenship. Knowledge that they are entitled to citizenship empowers Bihari clients to demand equal treatment, for example by navigating birth registration procedures by themselves, including awareness of what they need to do if they face discrimination. The program increasingly focuses on legal empowerment of women from the community. Today, dozens of women work as volunteer paralegals, spreading information about citizenship rights and paralegal group meetings. The program coaches women on dealing with authorities in the official language of government, Bangla. At first, paid paralegals also accompanied women from the community offices to appointments at government offices. Now the women make such visits on their own. Paid paralegals only assist those women who cannot read or write. The volunteer paralegals can reach locations that the organization’s paid paralegals do not cover. Six months after adopting this approach, the organization noticed it received fewer requests for assistance with birth certificates, a likely indicator that the community was able to help itself. A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y | 15

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