fake document can make it impossible to get authentic documents, and open users up to arrest, even if the fraud was unintentional. PARALEGALS SHOULD BE You should inform clients that the project cannot help them if they lie or use fake documents, although in some countries you may be able to help them during amnesties or through special procedures for people who hold fake documents. Train paralegals to question clients to find out if they have used fake documents, either directly—for example, by including questions such as “Have you ever bought an ID?” on intake forms—or indirectly. Tell paralegals to educate clients about the possible consequences of document fraud and to report such cases to supervisors quickly. STANDARDS IN ALL HELD TO THE HIGHEST THEY DO. THIS REQUIRES THOROUGH TRAINING, EFFECTIVE SUPERVISION, AND FEEDBACK. Some projects have used the issue of fraud to further relations with the authorities, for example by asking a registry official to help paralegals learn how to spot fake documents. In some contexts, government authorities have wrongly accused individuals or groups of holding false or unverifiable documentation. This is often linked with serious shortcomings in the accuracy of civil records generally, where coverage is insufficient and quality control is low. If your project operates in such an environment, you will likely have learned about this risk through mapping the communities’ needs and talking with community members and local authorities. Strategic attention would be required in such cases to respond if clients find themselves unable to disprove that a document they hold is fraudulent. In some cases this may require legal advocacy, collective action or litigation, or some combination of these tools. RELATED RESOURCE Guidelines on Determining the Best Interests of the Child, UNHCR  ee also Chapter 9.7 Collective Action and Chapter 10 S Changing a System. 8. GETTING READY TO SERVE CLIENTS THIS CHAPTER GIVES AN OVERVIEW OF THE THINGS PARALEGALS DO TO OPEN CASES. 8.1 Connecting with Your Clients: Outreach You may have built relationships with community representatives or met with focus groups while setting up and consulting about the project. But this will not ensure that people who can use your services know about them. Communities affected by a lack of documentation or undetermined nationality status are often hidden and hard to reach. This can be because they fear arrest or deportation, live in a remote location, have low levels of education, or are isolated from mainstream society because of language, ethnicity, religion, or other factors. The people within these communities who need your help the most may be marginalized within their marginalized communities, as well. Outreach should try to reach those living in less identifiable locations outside the main residence areas DISCRIMINATION EMPOWERMENT SUSTAINABILITY DATA RELATED RESOURCES (EXTERNAL) RELATED SECTIONS (WITHIN) A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y | 85