SAMPLE COUNSELING GUIDE FOR INTERVIEWERS, BASED ON DHRRA MALAYSIA’S GUIDE Volunteer introduction: Post-interview process My name is …. Following this interview, it might take up to one year for us to contact you with further assistance. However, please do not doubt that once you are registered with [project name], we will do our best to assist you as soon as we can. I am a volunteer for [project name]. I will conduct an interview with you today and note down your details in the registration form so that [project name] can look into the best ways to assist you with your documentation application to the government of [project country]. Services provided free of charge: [Project name]’s main purpose is to help people apply for documentation from the government. We offer registration and case assistance to applicants on the basis of their needs and irrespective of their race, religion, political opinion, or gender. Please note that the services of [Project name] are free of charge. [Project name] information leaflet read and understood. Role and duty of the volunteer and mobile device capture After I fill out this registration form together with you, we will take your photo, record some of your details in our system, and issue you a unique case registration number. This will help us track and follow-up on your case in our system. If you contact us to follow-up on our application later on, it helps if you tell us this registration number. Potential outcomes of the interview and waiting periods Once your registration information is referred to our caseworkers for further assistance, you will be contacted for an additional interview. Please do not forget to bring the originals of all the concerning documents when the caseworkers contact you for this interview. If you already submitted your documentation application to the authorities on your own before we contact you, please tell us your case reference number with [name of government authority] and time of application so that we can further follow it up. If you provide false information regarding your current nationality documentation and status in another country and we find out, your registration records will be inactivated in our system. Please be aware that [name of authorities] will check your details with the relevant country authorities in [project country] before processing your application for nationality documentation. Confidentiality of the interview The information you provide us during the interview with will be kept confidential. We will only share the final information with the government when we submit your case for nationality documentation. A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y | 99