N AT I O N A L I N Q U I R Y R E P O R T ZIMBABWE HUMAN RIGHTS COMMISSION For Human Dignity    Duty bearers, especially at lower levels such as the DRG’s District and Sub offices did not have sufficient knowledge of registration procedures resulting in citizens not being documented. It was noted that there was poor customer service by some of the DRG offices. Evidence gathered also showed practices by the DRG officials which militate against access to documentation. For example, practises such as using the type of immunisation mark as the only determinant of nationality without any other supporting evidence or investigation to establish nationality. Recommendations Chapter Seven addresses recommendations formulated out of the National Inquiry process. These recommendations are aimed at redressing the grave and widespread problem of non-documentation, so that access to documentation, which is a fundamental human right is enhanced and enjoyed by all in Zimbabwe. The recommendations address the following issues; policy and legal framework, administration of documentation, family structure, gender and cultural dimensions of documentation and knowledge, attitudes and practices of duty bearers and citizens towards documentation. The recommendations propose issues which include but are not limited to the following;  Development of national and internal policies regulating registration,  Further decentralisation of DRG offices and services,  Investigation of allegations of corruption,  Formulation and implementation of policies and accelerated registration of all special interest groups such as persons with disabilities, Gukurahundi affected communities, minority groups, inter-sex persons, Tongogara Refugees and disaster affected communities  Implementation of the policy prohibiting health institutions from withholding birth confirmation records for failure to pay hospital fees  Implementation of the policy allowing schools to enrol children without birth certificates pending birth registration  Undertaking by the DRG of a comprehensive institutional and staff capacity assessment and implementation of the findings  Retraining and reorientation of DRG staff on registration procedures, client service charter and Human Rights Based Approach to service delivery  Ensuring regular and well-resourced mobile registration programmes,  Awareness raising on the importance and requirements of accessing national documentation among the public, in partnership with relevant stakeholders  Formulation policies which take into consideration the gender dimension of documentation  Ratification of the 1961 United Nations Convention on the reduction of statelessness  Alignment of Citizenship Act to the Constitution to allow dual citizenship  Establishment of a one stop shop for service provision by institutions with a mandate to conduct national documentation  Increased budgetary support to adequately resource the DRG and relevant institutions to deliver their mandates on national documentation  Production of vital national statistics on documentation The recommendations are directed at the following relevant stakeholder duty bearers for actioning.  Ministry of Home Affairs and Cultural Heritage (RG Department, Immigration Department and Zimbabwe Republic Police)  Ministry of Health and Childcare  Ministry of Primary and Secondary Education  Ministry of Justice Legal and Parliamentary Affairs  Ministry of Finance and Economic Development  Parliament of Zimbabwe xix xviii