111 160 159 Lack of decentralisation of Immigration Department, (their offices are only Identity cards issued at mobile registration exercises were manual (handwritten) and computerisation is done at the instance of the applicant. These are not captured in the system. Unnecessary requests for information already in the civil registry system160 Use of unadopted Standard Operating Procedures that have not been formally adopted by the DRG159. Delays in vetting fingerprints required for registering persons over 21 years due to red tape in the system of transmitting the fingerprints between offices. Implement the Devolution Strategy in line with Section 264 of the Constitution, address the inadequate decentralisation of the Departments. Computerise all manual (handwritten) birth certificates and IDs as a matter of policy rather than on application for computerisation at the instance of clients Use existing information in the DRG’s data base when renewing or replacing documents and desist from requesting for these from applicants. Develop and adopt Manuals for processing national documents to curb the use of draft Manuals that have not been formally adopted by the DRG, resulting in inconsistencies in registration. Adopt biometric system of registration and keep electronic records. Develop efficient systems of transmitting fingerprints between DRG and Criminal Investigations Department (CID) of the ZRP in order to address delays in the fingerprint verification process which is required for registering persons over 21 years. Increase in number of offices decentralised Number of computerised birth certificates and IDs Reduction in numbers of documents required for renewing or replacing national documents Number of SOPs in place Efficient fingerprint verification system in place Immigration Department DRG DRG DRG DRG ZRP (CID) DRG 111 Draft RG Department Procedure Manual, Births and Deaths, which in some instances lead to inconsistencies in application e.g., need for birth certificate and national identity document to renew expired passport which is information already contained in their system) 5. 4. 3. 2. 1. Medium Term Short Term Short Term Short Term Long Term Short Term ZIMBABWE HUMAN RIGHTS COMMISSION For Human Dignity N AT I O N A L I N Q U I R Y R E P O R T