Corruption was also reported linked to the Vehicle Inspection Department (VID) through which citizens can acquire drivers’ licences.12 It was pointed out (and is notorious) that employees at the VID demand bribes from anyone trying to get a passport. Such bribes can be acquired from people writing the examination for a learner’s driver’s licence (also known as the provisional licence) and for the road test in which the learner’s practical driving skills are tested. The road test determines whether one continues to have more driving lessons or is awarded a diver’s licence. The examiner has room to demand a bribe as they exercise full discretionary powers over who has passed and who has not. As one woman stated: "I have paid so many bribes to the VID department for my child to get a driver’s licence. The most recent amount was USD300, the day I paid the USD300; he came back with a licence. The VID is one of the most corrupt areas and something needs to be done." Recommendations  Corruption should be stemmed by the enforcement of strict disciplinary measures;  Members of the public should have confidence in a system that allows them to report corruption by employees of the RG's office and see it punished accordingly Centralisation of the archaic system of Registry The obvious backwardness of the system in place presented a major problem for many women in accessing identity documents. Not only is it manual in most registration centres, but it is also centralised at the regional level. Although the decentralisation from the central state has, to some extent, improved the situation, there is still need to enable citizens to access identity documents closer to their homes. Herewith, are some of the sentiments shared in the focus group discussions: “Why is it that if you give birth in Harare and you move to Gweru you are told to take a birth certificate where the child was born and not where you will be residing? Can the RG not have a computerised system which is able to respond to the needs of every individual wherever they may be?” "Where I come from in Manicaland, the problem is that the passport process is centralised in Mutare region. Everyone from Chimanimani, Vumba, Bocha and all other areas come to apply for passports at the Mutare office. The costs of travelling to Mutare are high for many people and the queues can be long. How can this be helped? Recommendations  Government should prioritise, as part of the challenges in improving ICT's, the system of registration to make it computerised so that every individual's records can be accessed from a central database available at all registries offices in all districts in Zimbabwe. This will go a long way in alleviating travel costs and improving the accessibility of the current system to many individuals. 12 The Vehicle Inspection Department is the authority tasked to ensure the roadworthiness and fitness of all vehicles in Zimbabwe. They are also responsible for ensuring roadworthy drivers; hence they issue licences and manage the testing of student drivers enabling them to get a proper driver’s licence.