Unit 3: Reception and Registration for Mandate RSD staff should be available to respond to inquiries and to keep individuals informed of the status of their processing. Reception procedures should include measures to identify promptly asylum-seekers who may have specific protection or assistance needs, and to refer them for appropriate support in the RSD procedures or other available assistance and protection resources as required (see § 3.4 – Applicants with Specific Needs, as well as UNHCR’s Guidance on Registration and Identity Management). 3.1.2 Supervision and Oversight of Reception Procedures Reception procedures should include clearly defined responsibilities and staff assignments and should incorporate effective supervision and oversight mechanisms. Depending on the specific context and registration activities conducted in the UNHCR Office, the Registration Supervisor or RSD Supervisor, or another designated Protection staff, should supervise all activities and procedures relating to the reception of asylum-seekers and refugees. The designated Protection staff member should carry out clearly defined supervisory responsibilities in reception at all times when asylum-seekers and refugees are received in the UNHCR Office. In operations where registration is conducted solely for the purposes of RSD, the RSD Supervisor should have the overall responsibility to oversee the implementation of reception procedures to ensure that appropriate standards for the reception and treatment of asylum-seekers are met. 3.1.3 Dissemination of Information to Asylum-seekers Asylum-seekers who approach UNHCR Offices should be provided with necessary information to permit them to understand the RSD process and UNHCR procedures, with a view to enable them to apply for refugee status. Each UNHCR Office should develop materials and procedures to disseminate relevant information to all asylum-seekers in an accessible and easy to understand format and language (see also § 3.1.4 – Counselling on UNHCR RSD Procedures). Information regarding access to the UNHCR Office should be posted in a visible location outside each UNHCR Office. The following information must be posted in this manner: STANDARDS & GUIDELINES POSTED INFORMATION ON ACCESS TO UNHCR1 „ Reception hours and procedures; „ Directions on how to contact UNHCR after hours of operation in case of an emergency; „ Notice that access to UNHCR premises and all UNHCR and partner services are free of charge; „ Procedures for providing feedback and making complaints regarding UNHCR staff, interpreters, security guards or UNHCR partners, or other difficulties relating to access to the UNHCR Office. 1 Where reception and registration are carried out by Implementing Partners on behalf of UNHCR, information regarding access to Implementing Partners should also be posted in a visible location outside the UNHCR Office. 99