Unit 3: Reception and Registration for Mandate RSD 3.2.2 Supervision and Oversight of Registration Procedures Registration procedures for Applicants who are applying for RSD should promote accurate and thorough information gathering and fairness and efficiency of UNHCR procedures. The Registration Supervisor has the responsibility for the oversight of registration procedures and activities, and should consult with the RSD Supervisor regarding the procedures to register Applicants for RSD, as well as any other RSD-specific considerations arising at the registration stage. In each UNHCR Office, the registration procedures should include clearly defined responsibilities for supervision and support of Registration staff. STANDARDS & GUIDELINES RESPONSIBILITIES FOR SUPERVISION OF REGISTRATION ACTIVITIES: „ Ensuring that all Registration staff have appropriate training and support to carry out their responsibilities effectively; „ Supervising Registration staff in the exercise of their assigned duties, including ad hoc monitoring of Registration Interviews and counselling sessions conducted by Registration staff, to ensure the accuracy and consistency of information provided to Applicants for RSD; „ Reviewing complaints received regarding the registration procedures for Applicants for RSD, coordinating appropriate follow-up, and reporting on action taken (see § 2.6 – Feedback and Complaints); „ Supervising the preparation and issuance of documents issued by UNHCR to registered Applicants for RSD (see § 3.3 – Identity Documentation for Registered Asylum-Seekers). Where registration for RSD is conducted through UNHCR partners, for example in as situations where UNHCR does not have a physical presence in the host country/country of asylum, UNHCR must provide relevant training and exercise oversight of registration procedures. The procedural guidance in this Unit is relevant and should inform registration arrangements with UNHCR partners (see also § 3.2.11 – Alternative Procedures for Registration of Applicants for RSD). 103