In addition, asylum-seekers should be provided clear and easy-to-understand information regarding the RSD process and procedures as early as possible in the RSD process, and upon approaching the UNHCR Office. STANDARDS & GUIDELINES GENERAL INFORMATION ON UNHCR RSD PROCEDURES: „ The eligibility criteria for refugee status under UNHCR’s mandate, including the eligibility criteria for derivative refugee status; „ The rights and responsibilities of asylum-seekers and refugees; „ Procedures to apply for RSD and the various stages of the RSD process, including appeal procedures and available assistance for Applicants in these procedures; „ Procedures for registering accompanying family members/dependants, including the requirement that they all attend the UNHCR Office in person for registration and that each accompanying adult family member or other adult dependant be interviewed individually by a UNHCR Registration staff member (see § 3.2.6 – Registration Interview of Family Members or Dependants); „ The right of accompanying family members/dependants who have independent grounds for seeking refugee protection to make an independent refugee status claim, and to obtain information and assistance in this regard from a UNHCR staff member; „ The supporting documentation that should be presented at the time of registration (see § 3.2.8 – Supporting Documents) „ Confidentiality of UNHCR RSD procedures and protection of personal data, and any applicable limits on the confidentiality of information provided (see § 2.1.1 – The Applicant’s Right to Confidentiality); „ The right of Applicants to request that Registration and RSD Interviews be conducted by UNHCR staff and interpreters of a preferred sex, where available; „ The consequences of recognition, including limitations regarding the availability of durable solutions; „ Any information about the host country/country of asylum laws and procedures that may affect the rights of refugees and asylum-seekers; „ Information on how to provide feedback or make complaints regarding UNHCR staff, security guards or UNHCR partners (see § 2.6 – Feedback and Complaints Mechanism). Each UNHCR Office should determine the most effective and feasible methods of communicating and disseminating the information described above, taking into account the principal languages and varying degrees of literacy and education of the Applicants registered with the Office. All efforts should be made to ensure that the information is accessible to Applicants with specific needs or vulnerabilities, such as children, older asylum-seekers and individuals with mental health conditions or physical or intellectual disabilities. Methods of dissemination of information should include a combination of written text and illustrations on posters or notices displayed outside the UNHCR Office and in information leaflets, as well as counselling by qualified UNHCR staff where necessary. Procedures to disseminate information to asylum-seekers should take into account the needs of populations who may be in remote locations, including refugee camps and detention facilities (e.g. detention centres, police stations, airport facilities, etc.). 100 Procedural Standards for RSD under UNHCR’s Mandate