Incomplete Citizenship of the Plantation Community: Access to Governance Institutions and Public Service Delivery on identity affiliation, political affiliation and from other forms of associational relationships. This becomes visible mostly in selective or means-tested welfare programs, where officials are more likely to provide services in line with a patron-client approach or patronage system. Healthcare, housing, subsidised food, relief during natural disaster, social security payments for elders, the disabled and pregnant mothers, and provision of Samurdhi benefits, all largely suffer from the above informal approach. During the field survey, respondents mentioned that there are government programmes as stated above to help poor and marginalised people with loans, livelihoods, subsidies for livestock, agriculture, funds to open shop, funds to embark micro enterprise, and so forth. However, the selection process and eligibility criteria for these programmes often leave out many families most in need. It was revealed that only some 40% of those selected receive such support. The remainder do not have informal relationships, networks, or the power and ability to bribe officials. Also, the Plantation Community raised the issue of the quality of public services that reach deserving people: always substandard and therefore of little use. Hospital, education, and housing were rated by the Plantation Community as the most important services, but also expensive due to institutional practices. In the Kandy district, 48 per cent of the respondents noted that “we seldom go to hospitals as they are far off from our residence and there is always a shortage of medicine and lack of a sympathetic attitude of health workers”. Public institutions in Sri Lanka are steeped in clientelism. When formal institutions break down or place enormous rules and eligibility criteria, local elites and influential people in the 41