actions to uphold and protect rights of national minorities focusing on: use of language and script, education, cultural autonomy, access to media, self-organization, representation in the state and local government and admin and judicial bodies, and participation in the minority councils. UNHCR particularly commends the goal that concerns improvement of development programs in the areas with national minorities16 by introducing legislative changes to foster economic and social development in the areas of return. UNHCR commends the goal to promote peace and tolerance under which the Government shall establish a multi-sectorial working body under the Deputy Prime Minister to develop programs to promote peace and tolerance and establish a long-term strategy of combating hate speech, intolerance and discrimination in all aspects of public life.17 The Operational Plan for Serb national minority stipulates that analysis and the revision of the current legislative framework will be made in order to provide: 1) simplified procedures for regulation of housing care (also including former tenancy/occupancy rights holders, occupied properties and unsolicited investment cases), 2) integration of Serb national minority (including analysis of the current pensions relations)18, 3) restitution of properties belonging to Serb Orthodox church and other Serb organizations appropriated during Yugoslav times, 4) creation of political atmosphere to allow processing of all war crimes and identification of war victims and civil war victims and 5) improving regional co-operation. In December 2017, UNHCR Implementing Partner Serb National Council issued the Bulletin Unrealized rights and failed policies 219, comparing the level of representation of Serb national minority in the state administration institutions from their first survey in 2013 to the situation at end of 2016. According to the survey, by the end of 2016, there were 1,689 persons, or 3.4 percent of national minority members, in state administration institutions, of which 2.22 percent were Serbs. In comparison to situation in 2013, the total share of national minorities employed increased by 0.09 percent whilst the share of Serbs decreased by 0.13 percent20. Serb National Council concludes that “national minorities remain significantly underrepresented in public administration institutions and that there is no progress and affirmative measures intended to support national minorities”21. Primary and secondary education in return areas for Serb minority is smoothly implemented. UNHCR commends the comprehensive Operational Plans for Protection and Enhancing of Rights of all National Minorities and calls for their systematic and consistent implementation. 16 Ibid, p.11. Ibid, p.13. 18 Ibid, p.15. 19 Serb National Council, Bulletin 11, Unrealized rights and failed policies 2, December 2017, https://snv.hr/obavijesti/zastupl-enost-nacionalnih-manjina-u-drzavnoj-upravi-pravosudju-i-policiji. 20 Ibid., p.6. 21 Ibid, p.29. 17 13