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processes as they arise (World Bank Group 2017, 27).15 In this sense, a State’s
“advantage of backwardness”16 might be key not only to first-time implement machines with the newest standards, but to test systems that could be comfortably made
compatible with potential new standards immediately after. Updates should also be
universally easy to access by end-users themselves, without linked mobile phones and
other accounts that might change over time and place or expire; also, the availability of
SIM cards, in the absence of ID documents, cannot be taken for granted, as demonstrated for instance by discriminatory policies against the Rohingya (Martin and Taylor
2021, 59). The token should be independent from any other device or service, and
where it serves as the only, exclusive way to access services, it should provide for
immediate assistance in the event of technical issues, such assistance (at least upon
initial automated steps) being offered by readily available humans as opposed to
robotic chatbots – not even anthropomorphic AI systems are going to be trusted
(Zhang et al. 2023), or should be trusted (Vecellio Segate and Daly 2023, 11), especially
where “functional literacy” and scholarly levels are sub-average. The linking of
several public and private services into one single app or platform is deemed
problematic by e.g. Aadhaar users (Krishna 2021; Thaker 2018), but immediate
reaction by humans and the unlinking of the token from third devices should ease
some of these concerns. Residual worries will be deep-seated in privacy violations,
and for good reasons (Vecellio Segate 2022c, 335–336).
Whatever the technology solution, technical standards should define what
information to capture, hide, transfer, display, and store in each circumstance,
depending on the authorities’ trustworthiness and role, as well as on the applicable
“soft” and “hard” laws – some of which have been discussed in this paper. There is no
need to conceive for identities that are either fully displayed or fully concealed; far
more efficient (and legally compliant) would be to devise concrete situations where
certain pieces of information are displayed, captured, stored, and transferred,
whereby others are ignored or kept hidden. What I am suggesting is to build on
already existing situational frameworks17 and “specify” them for catering to the
“borderline” situations I have being illustrating in the present work. This is also in
15 This means more generally that in fast-paced regulatory fields, technology solutions are to be
provided under an understanding of the relevant policy trends, in order to accommodate probable
forthcoming enhanced regulatory requirements without the need to drastically reset the solutions
themselves. Narrow or legalistic compliance should be thus discarded, to favour “optimal” or
“teleological” compliance whenever possible, and anticipate this way more demanding requirements
as they may plausibly arise in the close future.
16 On this concept in contexts of public-private technology deployment and rollout, see (Vu and
Asongu 2020).
17 Refer for instance to the “Sarah at the nightclub” example within (UK Department for Science,
Innovation & Technology 2023).