In line with UNHCR’s data protection framework, UNHCR
and partners must ensure that all digital tools and
technologies are aligned with the principles of privacy by
design and default.11 Therefore, as provided by the DPP,
“when elaborating new systems, projects, or policies, or
before entering into data transfer arrangements with third
parties, which may negatively impact on the protection
of personal data of people, UNHCR needs to carry out a
Data Protection Impact Assessment (DPIA)”.
1.6 Disability Inclusion and Accountability to Affected
People in MENA
In 2019, the RB MENA mapped protection responses
implemented by UNHCR and partners in the MENA
region for disability inclusion, highlighting good practices
and gaps, to strengthen accountability and inclusion
of people with disabilities.12 In 2022, UNHCR and the
International Disability Alliance (IDA) facilitated a
Learning Event on Disability Inclusion in Displacement for
27 participants from 14 countries in the region, including
staff from UNHCR, partners and disability organizations.
The event discussed the further expansion of the use of
Washington Group Questions on Disability13 as well as
inclusive communication tools to enhance and harmonise
safe identification and access to protection for people
with disabilities.14
New digital tools and technologies may offer opportunities
to increase participation and inclusion of people with
physical, hearing, visual, intellectual, and psychosocial
disabilities. For example, low/no-text content may be
suitable for groups with lower literacy levels while audio/
visual content may be suitable for individuals with vision
or hearing impairments.15 However, gaps relating to equal
access remain for this population group. In response,
as part of MENA’s planned ’Two-way Communication
Toolbox’, inclusive audiovisual content and tools in the
form of accessible posters, audio snippets and animated
videos are being developed. RB MENA also provides
regular advice to operations in the MENA region to ensure
inclusive communcation strategies in all awareness-raising,
information sharing, and learning initiatives implemented
by UNHCR and partners.
1.7 The Programme Cycle and Accountability to Affected
People
The new UNHCR system of results-based management
(COMPASS) introduces multi-year planning with annual
implementation plans, using a new results framework. Its
objective is to strengthen UNHCR’s and partners’ impact
and capacity to leverage support from other stakeholders
for the benefit of forcibly displaced and stateless
populations through long-term strategies. The new UNHCR
Global Results Areas are also linked to the Sustainable
Development Goals (SDGs) and the Global Compact on
Refugees (GCR). The biggest change that COMPASS has
brought is a shift from annual to multi-year planning with
results defined by UNHCR. This shift helps UNHCR and
partners to develop more transformative strategies and
plans for forcibly displaced and stateless persons.
The new programming framework includes three phases:
• Plan for Results: Strategic planning, situational
analysis and budgeting
• Get Results: Annual planning, implementation
monitoring, managing and adjusting
• Show Results: Strategy implementation review and
reporting on core indicators and results
11
The concept of privacy by design and by default are part of the UNHCR’s ‘Data Transformation Strategy 2020-2025: Supporting Protection
and Solutions’.
12
See UNHCR, Power of Inclusion - Mapping the Protection Responses for Persons with Disabilities Among Refugees in the Middle East and
North Africa Region.
13
See UNHCR, Need to Know Guidance: Working with Persons with Disabilities in Forced Displacement.
14
See UNHCR, Facilitator’s Guide: Strengthening Protection of Persons with Disabilities in Forced Displacement.
15
See UNHCR, Engaging with Communities via “WhatsApp Trees”.
MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE
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