Tool 5.1.1 –
MENA AAP Reference Group
Organization: UNHCR RB MENA with country operations, partners, and community-based organizations.
Link: MENA AAP Reference Group Tool: TOR, Survey, Agenda and Minutes Templates
Profile: The MENA AAP Reference Group Tool is
a selection of documents (including templates for
TOR, Agenda, Survey, Minutes) that can support the
establishment of technical working groups to enhance
AAP at local or national levels.
Why to Use the Tool: The MENA AAP Reference Group
Tool has been tested at regional level with UNHCR
AAP focal points and community-based organizations.
The Tool can be used to guide the agile establishment
of AAP coordination structures and help build trust
among members. The Tool can help promote community
engagement, the development of joint initiatives
(including developing FCRM training and communication
materials and endorsing Grants for community and
grassroots organizations), and learning and adaptation.
How to Use the Tool: The MENA AAP Reference Group
Tool can be adapted to the operational context and can
be used internally or at interagency level. This may also
include translation into local languages or inclusion of
additional content, as needed.
Tool 5.1.2 –
MENA AAP Reference Group
The MENA AAP Reference Group was established
in 2021 by the RB MENA to support further progress,
harmonization, and mutual learning on AAP across
UNHCR operations and partners in the MENA region. As
an overarching goal, the MENA AAP Reference Group
aims to promote equal participation and access to AAP
mechanisms for all forcibly displaced and stateless
people through the contextualization of the UNHCR AGD
Policy, UNHCR Operational Guidance on AAP, IASC
Revised Commitments on AAP and PSEA 2017 and the
UNHCR Strategic Directions 2022-2026.
The MENA AAP Reference Group has been
instrumental in the development of the MENA AAP
Toolkit. Members have contributed to learning and
adaptation in the MENA region by piloting innovative
tools, sharing lessons learned and implementing
specialized learning sessions during the 2021 and
2022 MENA AAP Learning Series. The MENA AAP
Grant has been supported through members’ efforts to
identify and support community-based and grassroots
organizations across the region to implement projects
aimed at enhancing equal access to AAP nd protection.
MENA AAP Learning Series
Organization: UNHCR
Link: MENA AAP Learning Series Videos
Profile: The Tool provides a repository of the first MENA
AAP Learning Series launched in 2021. The recording
of five key sessions is available in English, French and
Arabic, as well as sign languages.
The five sessions are short and include presentations
of field application of AAP tools, including digital
participatory assessments, feedback and complaints
forms, hotlines, and WhatsApp trees. 500 participants
from UN agencies, community and grassroots
organizations attended the series and promoted the
organization of similar AAP events across 19 countries.
Why to Use the Tool: The Tool provides critical
information on how to set up a comprehensive AAP
mechanism, based on field-tested practices, and includes
contact details for technical support. It is a quick and
inclusive tool that can reach many different audiences,
stimulating learning and adaptation.
How To Use the Tool: The Tool can be disseminated
as part of an e-learning package or presented face-to-
face to individuals or groups. The Series can be used as
inspiration for similar events. It can be used internally or
at interagency level with a diverse audience. Learning
sessions can be further enhanced by using accessibility
features such as live captioning. The UNHCR MENA
lessons learned guidance for live captioning provides a
step-by-step guidance on using these features.
Sign languages and inclusive communication techniques. UNHCR
MENA AAP Learning Series July 2021.
MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE
36