Tool 4.4.4 – Satisfaction or Feedback Surveys and Forms in MENA Satisfaction surveys are designed to identify quality trends in the provision of a specific service. This can include testing assumptions or establishing baseline data for multi-year evaluations. Surveys can collect primary Tool 4.4.4.1 - or secondary data, as well as validate findings from participatory interventions. The questions in surveys should be sensitive to the context and relevant for people of different age, gender, and diversity groups. Community Centre Satisfaction Survey – UNHCR Syria Category: Satisfaction Survey Organization: UNHCR Country: Syrian Arab Republic Link: Community Centre Satisfaction Survey – UNHCR Syria Profile: The Tool is a survey to measure performance and adequacy of the services provided to internally displaced people in Syria. The Tool was tested with 1,600 users and the outcomes guided learning and adaptation in community centres across the country. Why to Use the Tool: This Tool complements other feedback and complaints channels and tools, deepen the analysis of quality of services across sectors and through the engagement of multiple actors and communities with different age, gender, and backgrounds. How to Use the Tool: The Tool is applicable to multi-sectoral assessments. It can also target the FCRM as a whole or specific parts of it. The survey can be adapted and disseminated through digital or non-digital channels. It can be incorporated in Help.UNHCR.org or other dedicated webpages. Sections of the Survey • • • • • • • • • Respondent profile Accessibility of the centre Reasons to come to the centre How respondents learned about the centre Impression of the centre Accountability to Affected People Community participation Suggestions to improve Feedback on specific services UNHCR Syria Community Centre Satisfaction Dashboard (Mock Data), UNHCR Syria 2019. MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE 30