IMP LEMENTATIO N CITIZENSHIP LEGAL EMPOWERMENT PROJECT: TRAINING CONTENTS, NAMATI SAMPLE TRAINING TOPICS OUTLINE KNOW LAW, USE LAW, MAKE LAW • Citizenship laws (Question and answer) OUTREACH AND COMMUNITY EMPOWERMENT • International law (Question and answer) • What is empowerment? • Regional rules (Question and answer) • How do paralegals do outreach and how can we make it effective? SKILLS • Communication skills • Presenting information • Empowerment tools such as school outreach • Problem-solving skills • Writing skills •P  ublic speaking skills • Writing success stories • Events planning and taking a lead • Client relations • Interviewing a client EXPERIENCE SHARING • Difficult  cases and how paralegals handled them • Community empowerment • Best practices for community forum ADMINISTRATIVE PROCESS • How do paralegals guide clients through ID applications? • How do paralegals guide clients through birth certificate applications? • How do paralegals guide clients through death certificate applications? • How do paralegals guide clients through a passport application? SAFETY AND SECURITY • How to handle hostile situations • How to handle hostile government officers • A typical work day and how to plan for the day • Risk analysis • Time management • Community paralegal personal security • Knowing when to make referrals • Handling electronic devices out of the office DATA QUALITY • Updates on the database program • Why is the data important to each paralegal? • Steps to data quality • Using data for advocacy • Sharing data with the community • What  trends do we see that are not in the forms? 80 | A C O M M U N I T Y- B A S E D P R A C T I T I O N E R ’ S G U I D E : D O C U M E N T I N G C I T I Z E N S H I P A N D OT H E R F O R M S O F L E G A L I D E N T I T Y