N AT I O N A L I N Q U I R Y R E P O R T ZIMBABWE HUMAN RIGHTS COMMISSION For Human Dignity Manual on Births and Deaths). Language barriers which result in spelling errors in documentation and delays in service. Creation of redundancies for accessing information (e.g., need for birth certificate and national identity document to renew expired passport which information is already contained in their system. Lack of language diversity in human resources in communities they service. Citizenship applications only available in Harare. Immigration Department Ministry of Health and Child Care Control and facilitation of movement of people into and out of the country and issuance of residence permits, spousal permits, temporary employment permits and ordinary residents permits. Lack of decentralisation, offices only available at Borders, Harare and Bulawayo. Issuance of Birth Confirmation Records and Health Cards. Lack of enforcement of the policy deterring health institutions from withholding birth confirmation records for lack None Costs (time and money), due to long distances being travelled to access citizenship clearance. National Internal Minute prohibiting withholding of birth confirmation records. Unable to register births. National Citizenship clearance applications only available in Harare. 54 54