N AT I O N A L I N Q U I R Y R E P O R T ZIMBABWE HUMAN RIGHTS COMMISSION For Human Dignity Department of the Registrar General Processing and issuance of birth and death certificates, citizenship, national Identity, documents issuance of travel documents and other documents outside the scope of this National Inquiry. Lack of adequate decentralisation. Not available, Draft internal manual. Lack of access to documentation in remote and rural areas. Costs (time and money), due to long distances being travelled to access documentation. District and suboffices not adequately resourced and providing limited and manual registration services. Unavailability and unaffordability of documentation in the country Shortage of consumables e.g. ink, passport paper. Shortage of equipment such as computers, printers, vehicles. Fatigue and high turnover of RG staff especially at sub offices. Long waiting periods for documents to be processed Inadequate human resources. Inconsistencies leading to nonregistration of people who should be registered Delays in verification process of fingerprints required for registration. Red tape in the system of transmitting documents. Use of Standard Operating Procedures that are not adopted by the Department leading to inconsistencies in application (Draft DRG Procedure Difficulties in replacing lost documents. 53 53 National