16 . MOPAN 2017-18 ASSESSMENTS . UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST Box 2: Performance areas and key performance indicators Aspect Performance area Key performance indicator (KPI) Strategic management Operational management Organisational effectiveness Relationship management Performance management KPI 1: The organisational architecture and the financial framework enable mandate implementation and achievement of expected results KPI 2: Structures and mechanisms support the implementation of global frameworks for cross-cutting issues at all levels KPI 3:The operating model and human and financial resources support relevance and agility KPI 4: Organisational systems are cost- and value-conscious and enable financial transparency and accountability KPI 5: Operational planning and intervention design tools support relevance and agility within partnerships KPI 6: Partnership working is coherent and directed at leveraging and/or ensuring relevance and the catalytic use of resources KPI 7: The focus on results is strong, transparent and explicitly geared towards function KPI 8: The organisation applies evidence-based planning and programming KPI 9: Development and humanitarian objectives are achieved, and results contribute to normative and cross-cutting goals Development effectiveness Results KPI 10: Interventions are relevant to the needs and priorities of partner countries and beneficiaries, and the organisation works towards results in areas within its mandate KPI 11: Results are delivered efficiently KPI 12: Results are sustainable Applying the MOPAN methodology to UNRWA The assessment of performance covers UNRWA’s work at headquarters and in each of its five fields of operations. The MOPAN 3.0 methodology was applied with some adjustments to reflect the realities of UNRWA’s mandate and operating systems. First, visits were made to four of the five UNRWA field offices to enhance the assessment team’s understanding of the Agency’s complex mandate and operations; remote contacts were employed to cover the fifth field of operations, Syria. In the case of other multilateral organisations, MOPAN assessment teams gathered data primarily at the organisation’s headquarters. Second, in conjunction with UNRWA, the assessment team judged several micro-indicators (MIs) and MI elements to be “non-applicable”, as listed below. These decisions were based on the fact that UNRWA has a distinctive, temporary mandate and, in particular, that it has primary responsibility for the welfare and interests of Palestine refugees over a geographical area spanning numerous national jurisdictions. UNRWA operates in this context in a way that is considerate of the host authorities, but it has no mandate to engage with these authorities as a traditional development partner with the attendant focus on strengthening country systems.