2 . MOPAN 2017-18 ASSESSMENTS . UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST The methodology’s key elements include a set of five performance areas against which the assessment takes place. The first four cover strategic, operational, relationship and performance management. The fifth area englobes the organisation’s contribution to development, humanitarian and normative results. These areas are captured in the MOPAN indicator framework against which performance is measured using three evidence streams − a document review, surveys, and interviews and consultations − brought together in a combined approach. A MOPAN assessment is not an external audit of an organisation, nor is it an institutional evaluation. MOPAN does not comprehensively assess all operations or all processes of an organisation, nor can it provide a definitive picture of all the organisation’s achievements and performance during the time period of the assessment. Neither does MOPAN offer comprehensive documentation or analysis of ongoing organisational reform processes. Acknowledgements The MOPAN assessment was finalised under the overall strategic guidance of Suzanne Steensen, Head of the MOPAN Secretariat. It was prepared under the responsibility of Samer Hachem, Senior Advisor. We are very grateful to Khaled Mansour, institutional lead from Denmark, and Giulia Pianigiani, institutional lead from Switzerland, for championing this assessment of UNRWA on behalf of the MOPAN membership. The assessment was conducted with support from IOD PARC, an independent consultancy specialised in assessing performance and managing change in the field of international development. Julian Gayfer served as Team Lead for the assessment of UNRWA with support from Dorte Kabell and Naomi Blight. Ipsos MORI administered the partner survey. The report benefited from a peer review conducted within the MOPAN Secretariat and from the comments of a senior independent advisor, Paul Balogun. Susan Sachs and Jill Gaston edited the report, and Andrew Esson provided layout and graphic design. MOPAN is grateful to its Steering Committee representatives for supporting the assessment of UNRWA. Finally, MOPAN would like to convey appreciation to UNRWA management and staff for their input and comments at various stages, in particular those staff members who internally co-ordinated the process and provided substantive feedback on the final draft report.