DETAILED ASSESSMENT OF UNRWA PERFORMANCE. 31
to or align to national development results, the Agency demonstrates strong alignment with the priorities of host
authorities, particularly in terms of education and health.
The degree of alignment and collaboration with host governments varies across UNRWA field offices according
to the context and the programmatic area of work. In terms of education programming, for example, UNRWA adheres
to host country education curricula and texts and reviews these for adherence to UN neutrality and values; however,
the Agency is not obliged to align to host country policies and procedures (e.g. teacher and student loads) and enriches
its curriculum by including teaching on human rights. UNRWA Education has also worked to extend the host country
curriculum through its emphasis on professional development of teachers and school principals towards student critical
thinking and life skills. In the area of health, UNRWA’s Jordan Field Office has strong collaboration with the Jordanian
Ministry of Health, which provides UNRWA with vaccines and family planning; the ministry and UNRWA also share
epidemiological surveillance. In the Lebanon Field Office, UNRWA vaccine campaigns are co-ordinated with national
vaccine campaigns. In certain fields, UNRWA is part of national co-ordination mechanisms (e.g. the Palestinian Authority
Education Sector Working Group). There are some areas of remaining tension between UNRWA and host authorities over
allocation of responsibilities for populations; this is particularly the case with regard to solid waste management.
In practical terms, UNRWA works within the frame of the UN Country Teams, although not always as a full
member. The degree of co-ordination and collaboration with other UN agencies and formal processes such as the UN
Development Assistance Framework (UNDAF) varies in line with host authority expectations. In Lebanon and Syria,
for example, UNRWA works as a member of the UN Country Team (UNCT) and the UNDAF, whereas in Jordan, UNRWA
is part of several UN working groups and the UNCT but does not contribute to the UNDAF.
UNRWA demonstrates strong contextual analysis, including of relevant conditions and cross-cutting issues in
the design of interventions across most service areas. UNRWA staff are well-versed on their operating contexts and
on gender issues and conflict and fragility. But to date, there is limited focus on analysis of environmental sustainability
and climate change in the design, implementation and reporting on interventions. The Agency has strived to develop
what it calls a “protection reflex” at all levels, and clear efforts have been made through protection audits and other
mechanisms to ensure that protection needs are analysed and protection principles incorporated in all stages of
programme cycle management.
UNRWA has an emergency framework in place and an adaptive approach to support its work in emergency
contexts. The aim of these measures is to ensure the process of registration of refugees and enable the Agency to act with
urgency and to be accountable to the vulnerable population affected by the consequences of emergencies in the regions
where it is present. UNRWA is able to adapt its programmes to need in such contexts: in Syria, for example, its health
services have adapted to new types of morbidity such as war-related injuries (e.g. amputations, abdominal wounds).
UNRWA’s work on education in emergencies is well regarded in the region and globally. This work reflects the
Agency’s capability to adapt programming in ways that ensure continuity of education provision at the same time it
continues to move ahead with aspects of the Agency-wide education reform.
KPI 6: Partnership working is coherent and directed at leveraging and/or ensuring relevance and the catalytic
use of resources.
This KPI looks at how UNRWA engages in partnerships to maximise the effect of its investment resources and its
wider engagement.
UNRWA’s direct service delivery, access, geographic coverage and staff on the ground are among the core
competencies that it brings to its partnerships. Particularly with the current funding shortfall, UNRWA recognises
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