3.2.3 Registration Staff
Registration procedures for Applicants for RSD should be carried out by qualified Registration staff, who
should receive the necessary training for the responsibilities assigned to them.
TRAINING
TRAINING FOR UNHCR REGISTRATION STAFF
UNHCR’s mandate and protection activities of the UNHCR Office;
Refugee protection principles and the rights of asylum-seekers and refugees, including
confidentiality of UNHCR procedures;
UNHCR registration standards and guidance;
The specific procedures in the UNHCR Office for the registration and processing of Applicants for
RSD;
Identifying and assisting individuals who may have specific assistance and protection needs,
including assistance/protection referral mechanisms;
Age, gender and diversity sensitivity when working with asylum-seekers;
Interviewing techniques, including conducting interviews with children, individuals with mental
health conditions or intellectual disabilities or suffering from trauma, and other vulnerable
Applicants; and
Working with interpreters.
Every effort should be made to ensure that there are sufficient numbers of male and female Registration
staff members to accommodate requests by Applicants to have a Registration Interview with a
Registration staff member of the sex preferred by the Applicant.
In operations where registration is conducted primarily for the purposes of RSD, Registration staff may
report to the RSD Supervisor, who should have the requisite technical training on registration.
3.2.4 Distribution and Completion of RSD Application Forms
Registration staff should distribute RSD Application Forms to Applicants, including to accompanying
family members/dependants, and should ensure that they are able to read and understand the document,
including the type of information they are required to provide.
UNHCR registration standards require that the Individual Registration Form at the front of the RSD
Application Form should be completed for all Refugee Status Applicants and every accompanying
adult family/dependant, including children, who apply for derivative refugee status. The Registration
Information Sheet for young children who are applying for derivative refugee status may be completed
by the Refugee Status Applicant or another accompanying adult, or by UNHCR Registration staff as
appropriate. Alternatively, the required information may be captured on UNHCR’s case management
database at the time of the Registration interview.
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Procedural Standards for RSD under UNHCR’s Mandate
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