Overview of the RSD Procedural Standards The RSD Procedural Standards provide detailed procedural guidelines for every stage of the process of mandate RSD, from the reception of asylum seekers by UNHCR through to the final determination of the claim. The issues addressed in the RSD Procedural Standards include: „ Confidentiality and Data Protection in UNHCR RSD Procedures „ RSD File Management and Recordkeeping Procedures „ Physical Facilities of RSD Procedures „ Office Security „ Interpretation in UNHCR RSD Procedures „ Complaint Procedures „ Legal Representation in UNHCR RSD Procedures „ Children in UNHCR RSD Procedures „ Applicants with Mental Health Conditions and Intellectual Disabilities in UNHCR RSD Procedures „ Reception and Registration in RSD Operations „ Adjudication of RSD Claims „ Processing Claims based on the Right to Family Unity „ Notification of RSD Procedures „ Appeal of Negative RSD Decisions „ UNHCR Refugee Certificate „ Procedures for Case Closure and Re-opening „ Procedures for Cancellation of Refugee Status „ Procedures for Cessation of Refugee Status A selection of standard forms, checklists and other RSD tools have been developed to support the implementation of the RSD Procedural Standards and are included as Annexes to the various Units. The tools have been specifically designed to promote more effective and consistent information gathering and to guide UNHCR personnel in preparing concise and comprehensive referrals and assessments. The tools also include models for individual letters and documentation relating to RSD procedures. 16 Procedural Standards for RSD under UNHCR’s Mandate