Unit 3: Reception and Registration for Mandate RSD
3.2.7 Photographs and Biometrics
An individual photograph of each Applicant, including each family member/dependant applying for
derivative refugee status, should be taken by a UNHCR staff member at the Registration Interview.
Wherever possible, it is also recommended that each Applicant’s biometric data (i.e. fingerprint, iris scan)
be captured in UNHCR’s biometrics and identity management system at the registration stage.
(a) Photographs
Photographs of the Refugee Status Applicant and each family member/dependant should be electronically
attached to the individual RSD Application Forms and promptly and accurately recorded and linked
to the Applicants’ individual files in the UNHCR case management database. When a print out of the
Applicant’s photograph is physically attached to the RSD Application Form, UNHCR Offices should use
the most effective methods available to minimize tampering, loss or removal of photographs.
Photographs should be of good quality, taken in accordance with UNHCR’s Guidance on Registration and
Identity Management and photograph specifications.
(b) Biometric data
UNHCR Registration staff should explain to Applicants the purpose of biometric enrolment and obtain
the consent of the Applicant prior to collecting the biometric data in accordance with UNHCR’s Guidance
on Registration and Identity Management and data protection policy and guidance (see also § 2.1 –
Confidentiality and Data Protection in UNHCR RSD Procedures).
Biometric data should be updated if the fingers become damaged, scarred, or where the data becomes
otherwise difficult to match against during verification of Applicant’s identity. Wherever possible and
necessary, the biometric data of child Applicants should be updated every two to three years to account
for growth and ensure accuracy of records.
3.2.8 Supporting Documents
All Applicants should be asked to present originals, where available, or best available copies of all identity
or other documents in their possession that support their refugee status or derivative refugee status
claim. These may include national passports or other identity documents, as well as documents relating to
marital status, age, country(ies) and place(s) of previous residence, family composition, level of education,
health and specific needs, or previous asylum applications or registration with UNHCR.
Applicants should be asked to provide an explanation for any missing documents, or documents for which
only copies are presented. The explanation should be recorded in the appropriate section of the RSD
Application Form and/or UNHCR’s case management database. Where Applicants are not in possession
of a document that would support their claim, but they are able to acquire it without personal risk or risk
to others, they should be asked to do so or to provide an explanation why they cannot acquire it. The
request should be noted on the RSD Application Form and/or UNHCR’s case management database, as
appropriate. Where feasible, a Document Appointment should be scheduled and an Appointment Slip or
another appropriate mean of confirmation of the appointment should be issued to the Applicant.
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