Acknowledgements Special thanks to: >> Our project group – Karl Pike, Alex Fraser, Jonathan Ellis, Anna MacSwan and Alison McNulty – for their insight and endless enthusiasm. >> Our British Red Cross colleagues – Olivia Field, Rosie Longley, Fiona MacLeod and Joe Potter– for providing opportunities to discuss the research at critical points along the way. >> Our research participants for giving their time and sharing their views and experiences. >> Staff at the British Red Cross refugee support service teams in Birmingham (Nina Lugor and Luke Appleton); Glasgow (Jillian McBride, Aelfred De Sigley and Claire Tindale); Leeds (Lucy Simmonds and Stefan Robert); Leicester (Cathy Stevenson, Eric Nkundumubano, Benedetta Balmaverde and Piotr Kuhiwczak); and Teesside (Hilary Hodgson) for their collaboration and participation in the research. >> Ruth McKenna, Research and Development Officer in Scotland, for carrying out the fieldwork in Glasgow and for her enthusiasm and interest in the research. >> Our external contacts for sharing their expertise and helping shape the study; in particular: Mike Kaye (Still Human Still Here); Andy Hewett and Marie-Anne Fishwick (Asylum Support Appeals Project); Lisa Doyle (Refugee Council); Catherine Lennox, Carolina Albuerne and Aidan Hallet (Refugee Action); Cynthia Orchard (Asylum Aid); Chris Nash (European Network on Statelessness) and Tamsin Alger (Detention Action).