Figure 4.6.2. Institutions perceived as having provided most assistance to RAE individuals at risk of statelessness (%) Praxis 38 Local coordinator for Roma 23 Local health mediator 13 Center for Social Work 7 Local registrar 3 Local pedagogical assistant 3 Office for Kosovo and Metohija 2 Other 2 DNK, No answer 9 The top two institutions occupy the same places in rankings of institutions perceived as having helped the most: these are Praxis (38 percent) and local Roma co-ordinators (23 percent), with local Roma health mediators third (13 percent) and CSWs fourth (7 percent). Fewer than 3 percent each cited other institutions. The respondents awarded this assistance an average score of 3.83 on a scale from 1 (lowest) to 5 (highest). 4.7 Impact of Covid-19 on populations living in informal settlements Vulnerability of the marginalised social groups was further pronounced during the Covid-19 pandemic. Apart from facing new health risks, the population of informal settlements encountered fresh threats to their livelihoods and already low standards of living. As the greatest part of household incomes in this group come from informal recycling and work in the shadow economy, these individuals were hit hard by the lockdown, in particular during the state of emergency when movement restrictions were imposed on all Serbians. We explored the impact of the pandemic on the population of informal settlements through a battery of questions relating to the availability of government assistance and education to members of this community. As many as 95 percent of the heads of households surveyed confirmed they received the EUR 100 one-off relief payment made available to all adult Serbian nationals. PERSONS AT RISK OF STATELESSNESS IN SERBIA OVERVIEW OF CURRENT SITUATION AND THE WAY FORWARD 39