Due to their poverty and the fact that Roma often live in remote areas, administrative centres and other authorities responsible for conducting procedures for issuing personal documents are not easily accessible to them. In such cases, outreach to the most underprivileged and isolated Roma communities could yield effective results. Experiences from other OSCE participating States with mobile units for providing legal and social assistance to Roma show that in some cases these initiatives can be crucial for improving Roma access to personal documents. There is already such practice, employed by international organizations and some local NGOs, providing legal assistance through the deployment of mobile units, particularly in the Kharkiv region.102 Mobile units for Roma outreach – Good practice from Serbia Mobile units for Roma outreach started as a project initiative supported by the UNHCR office in Serbia and implemented by the non-governmental organization Praxis, one of the main free legal aid providers for Roma without personal documents. Today, this idea is recognized at the national level as one of the key elements not just for access to personal documents, but also for the effective inclusion of Roma in general. Mobile units are now introduced in 20 cities and municipalities in Serbia. These units consist of local Roma co-ordinators, teaching assistants, health mediators, and representatives of the Social Welfare Centres and the National Employment Service. Having in mind the importance of outreach in this matter, the government, with the support of international organizations,103 decided to include the work of mobile units for Roma inclusion in the measures and activities prescribed by the Action Plan for the Implementation of the Strategy for Inclusion of Roma in the Republic of Serbia 2016–2025. The current number of 20 mobile units is planned to be increased.104 In addition to the ongoing legal reform and the relaxation of administrative practices in cases related to accessing personal documents, it is also very important to note that the success stories about enhanced access to personal documents for Roma are multidimensional in nature. Efforts to improve access to personal documents for Roma should include not just legal reform, but also capacity building for the judiciary and civil servants, outreach and information campaigns, revocation of fines imposed on persons without personal documents, the abolition of court fees for the procedure for establishment of the fact of the birth, and improved access to justice in cases related to accessing personal documents. 102 Information from the meeting with the SMM, 30 March 2017. For more information about mobile units for Roma inclusion, please see: <http://www.osce.org/serbia/242091>; <http://europa.rs/we-are-here-together-european-support-for-roma-inclusion/?lang=en>. 104 Action Plan for the Implementation of the Strategy for Inclusion of Roma in the Republic of Serbia for 2017– 2018, measure and activity 3.6.1.2. 103 39