7 states that medical institutions should in any case provide a consultation by phone, and, if necessary, receive a person in a medical institution.9. DO YOU KNOW WHERE TO GO WHEN YOU DON'T HAVE A FAMILY DOCTOR OR HE/SHE ISN’T IN TOUCH? Respondent refused to give an answer 1 Other 13 No 13 Yes, to the local health facility 162 When asked about receiving a refusal for hospitalization or medical care due to the lack of a passport, 7% of respondents – 13 people – answered in the affirmative. 84% – 159 respondents – did not receive a refusal for this reason. When I had meningitis, I was denied hospitalization. They only took me after my condition became critical. I have diabetes, but I cannot get treatment without documents; I cannot get insulin. Responses from respondents The situation with access to necessary medicines and medical services for stateless persons with a disability or serious chronic diseases is no better. 83 persons answered this question. The majority – 60 respondents (72%) – said that due to the lack of identity documents, access to medical services is limited. 38 (46%) respondents said there are no means for obtaining medicines, and 17 people (20%) answered that establishment of disability is impossible without identity documents. Less than a quarter indicated that medical services were only partially available due to their high cost. This position is fully in line with current health care legislation, which states that every citizen has the right to receive free medical care, including primary health care at state and municipal health care facilities. Additionally, the free choice of a doctor is a right, not a duty of a person. All this does not allow medical institutions to deny provision of primary health care to persons who do not have a declaration. 9