Statelessness & Citizenship Review 2021 3(1) Figure 2: An infographic in Bahasa Malaysia informing migrants, stateless and undocumented persons of the Government’s announcement that they would not be arrested if they come forward for COVID-19 screening. This post went viral and was shared 229 times. Graphics by ANAK member Akhdan Shah Sheikh Sabang. B Community-Based Social Listening Tools Pandemic-related restrictions on movement obstructed ANAK’s ongoing interactions with the stateless and undocumented communities. This required ANAK to use new tools to maintain its understanding of the challenges they faced. Rather than only broadcasting messages, ANAK wanted its communication channels to be multi-directional. Through ‘social listening,’ ANAK utilised its communication platforms to better understand the families it serves and ensure that ANAK’s work was in line with their needs and priorities. Two strategies were employed: community journaling and online focus group dialogues. Community journaling allowed ANAK to gain an in-depth, longitudinal understanding of how COVID-19 impacted people’s everyday lives. The organisation selected two individuals in the central Sabah town of Keningau and 136