- UNHCR Iraq Multi-channel Feedback, Complaints and Response
Mechanism SOP
Tool 4.4.1.3
Category: SOP
Country: Iraq
Organization: UNHCR
Link: SOP for Multi-Channel FCRM – UNHCR Iraq
Profile: The SOP consolidates
all FCRM channels (referred to
as Complaints and Feedback
Mechanisms (CFM) in Iraq),
including digital, non-digital,
integrated, and dedicated channels
offering a standardized and
coordinated referral system.
Why to Use the Tool: The SOP
helps to map and consolidate the
FCRM channels by defining roles
and responsibilities across sectors,
establishing a common language,
and addressing complaints in a
holistic manner.
How To Use the Tool: The
SOP for a country-based and
multi-stakeholder FCRM. It can
also be used as internal SOP,
particularly for large operations and
organizations.
Complaint and Feedback Mechanisms, UNHCR Iraq, 2021.
MENA AAP TOOLKIT: STRENGTHENING INCLUSION AND ACCOUNTABILITY TO AFFECTED PEOPLE
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