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SUMMARY OF TOOLS Participation and Inclusion Tools 2.2.1 2.2.2 UNHCR MENA Digital Participatory Tool 2.2.3 UNHCR MENA Digital Participatory Tool User Guidance Note UNHCR MENA Digital Participatory Tool Checklist Communication and Transparency Tools 3.2.1 3.2.2 Handbook for Communication with Communities for UNHCR Libya and Tunisia Operations 3.2.3 Communication with Communities and Accountability to Affected People Survey – UNHCR Yemen 3.2.4 3.2.5 MENA Multichannel Communication Network Mapping Information Board - Concept and Standard Operating Procedures – UNHCR Türkiye 3.2.6 Dedicated Information and Communication Websites and Help.UNHCR. org in MENA Engaging with Communities in MENA via ‘WhatsApp Trees’ Feedback and Response Tools 4.4.1 Feedback, Complaint and Response Mechanism SOP 4.4.2 4.4.1.1 4.4.2.1 Contact Centre SOPs Feedback, Complaints and Response Mechanism Digital Forms 4.4.3 Contact Centre - Iraq Information Centre Process Flow Help Website Feedback and Complaints Form – UNHCR Jordan UNHCR Iraq Multichannel Feedback, Complaints and Response Mechanism SOP 4.4.4 Feedback, Complaints and Response Mechanisms Guidance – UNHCR Syria Standard Operating Procedures Template for Addressing Fraud Committed by Forcibly Displaced and Stateless Persons MENA Digital Complaints Response and Feedback Form UNHCR MENA Template Feedback, Complaints and Response Mechanisms SOP Template 4.4.4.1 Satisfaction or Feedback Surveys and Forms in MENA 4.4.6 4.4.5.2 4.4.5.1 4.4.1.4 4.4.1.3 UNHCR Jordan Feedback, Complaints and Response Mechanism SOP 4.4.2.2 Helpline SOP – UNHCR Jordan 4.4.5 4.4.1.2 UNHCR Yemen Feedback, Complaints and Response Mechanism SOP Community Center Satisfaction Survey – UNHCR Syria 4.4.4.2 Feedback Form/ Survey for Help Websites – UNHCR Türkiye 4.4.7 Jordan Inter-Agency Protection from Sexual Exploitation and Abuse Community-Based Complaint Referral Mechanism Organizational Learning and Adaptation Tools 5.1.1 5.1.2 MENA AAP Reference Group MENA AAP Learning Series 5.1.3 MENA AAP Grant for Community and Grassroots Organizations Additional Key AAP Resources 6.1 Participation and Inclusion Tools 6.2 Communication and Transparency Tools 6.3 Feedback and Response Tools 6.4 Organizational Learning and Adaptation Tools 4.4.8 MENA Digital Feedback, Complaint and Response Mechanism Map

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